We totally understand that this is a huge concern for anyone purchasing a high-end tech product such as KANOA, especially during a pre-order.
While we're incredibly confident in our product here at KANOA, if you encounter any hardware malfunctions within normal use that do not allow the KANOA's to operate at our high standard, you can utilize our one-year limited return policy!
Additionally you are absolutely able to return your completely functional KANOA's for a full refund up to 14 days after delivery if you are not satisfied with the product in anyway. This ability is EXCLUSIVE to those who participate in our preorder campaign.
Unfortunately the warranty is non-transferrable and is the right of the purchaser alone.
Know we are here to help with all things KANOA should you have any other questions or concerns!